Refund policy
Return and Refund Policy
Last updated: July 2026
Overview
At SoundSwift, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Returns
We accept returns within 14 days of the delivery date. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging with all accessories and documentation included
- Accompanied by proof of purchase (order number or receipt)
Non-Returnable Items
The following items cannot be returned:
- Items that have been used, damaged, or altered after delivery
- Items returned after the 14-day return window
- Items marked as final sale
How to Initiate a Return
To start a return, please contact us at [your email address] with:
- Your order number
- The reason for the return
- Photos of the item (if damaged or defective)
We will respond within 2–3 business days with return instructions.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7–10 business days.
Please note that shipping costs are non-refundable unless the return is due to our error or a defective product.
Damaged or Defective Items
If you received a damaged or defective item, please contact us within 48 hours of delivery with photos and your order number. We will arrange a replacement or full refund at no additional cost to you.
Shipping Costs for Returns
- If the return is due to a defect or our error: we will cover return shipping costs.
- If the return is for any other reason: the customer is responsible for return shipping costs.
Contact Us
If you have any questions about our return and refund policy, please contact us at:
- Email: alcharnplatt.business@gmail.com
- Website:
https://soundswift.store